Active Tots Online, Merchant Policy

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Merchant/Return Policy

Merchant Policy

How to order

Web:		http://www.activetots.co.uk
Phone:		07738 595491
Email:		sales@activetots.co.uk

Where we deliver to:

We offer FREE DELIVERY to anywhere in the UK and we ship internationally at current international mail or courier rates. If you would prefer to not place an order through the website then please send an email to sales@activetots.co.uk detailing your order and a phone number we can call to arrange for payment. Alternatively, you can mail your information including order and payment details to our mailing address. See Contact Us for mailing address.

Forms of Payment

We accept Visa, Mastercard, American Express, Maestro, Switch, Solo , Delta, Electron via the PayPal payment gateway here on our website. Please note that it is NOT required that you create a PayPal account to complete our checkout process. However, creating a PayPal account is encouraged since PayPal is one of the safest, most convenient ways to send or receive money over the Internet. If you do not create a PayPal account during checkout you will still have to provide all of the normal billing, delivery and payment information over a secure link (SSL).

For mail orders we will accept personal cheques or money orders and will send your item(s) when the payment has cleared in the case of a personal cheque. Click here to read about our site security.

Returns

100% refund guaranteed for three months!

We want you to be completely happy with your Squeaky Shoes so we offer a complete 100% satisfaction guarantee. We personally inspect the quality of every pair of squeaky shoes before they are sent out. However, if for any reason you are not satisfied with the shoes you have ordered, please send an email to sales@activetots.co.uk within 30 days of your purchase date letting us know of your desire to return your shoes. Then simply send them back in their original unworn condition for an exchange or full refund.

Delivery charges to return the item(s) to us will be your responsibility including lost merchandise while delivering back to us. Upon receipt of your return we will credit your credit card or PayPal account accordingly

Returns will not be issued on worn or damaged products!

Exchanges

We want you to be 100% happy with your shoes, so if for any reason you would like to exchange them, please send us an email including a description of the new item you would like including size, color and style. Then simply send the shoes back to us and we will send out your new pair on receipt.

Delivery charges to return the item to us will be your responsibility including lost merchandise while delivering back to us. We will not exchange items that have been worn or damaged!

Wholesale Orders

Exchange - Wholesale orders must be returned within seven days for exchange and will only be accepted in the unlikely event that the shoes are proven to be damaged or faulty.

Refund - If, for any reason you change your mind about your wholesale order, please return the shoes in their original unopened condition within 7 days and you will be given a refund less a restocking charge of 15% of original order value.

Delivery charges to return the item to us will be your responsibility including lost merchandise while delivering back to us. We recommend that all returns are insured and proof of posting requested. We will not exchange or refund items that have been worn or damaged!

See our Contact Us page.

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